jililove Privacy Policy – Your Data, Your Rights

1. Information We Collect

When you register and use jililove, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Philippine player. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your IP address, device type, browser information, and session activity logs to help us maintain platform security and improve your experience. In some cases, we may request a government-issued ID or other identity documents to verify your age and identity in accordance with Philippine regulations. We only collect information that is genuinely needed — we do not gather data beyond what is required to run the platform safely and fairly. All information you provide must be accurate and up to date, and you are responsible for notifying us of any changes to your personal details.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your jililove account, process your deposits and withdrawals, and verify your identity as required under Philippine law. We also use your information to communicate with you about your account, including transaction confirmations, security alerts, and responses to support enquiries sent to [email protected]. Aggregated and anonymised usage data may be used internally to analyse platform performance, improve game offerings, and understand how Philippine players interact with our services. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your contact details may be used to send you relevant platform updates or promotional communications, but only where you have not opted out of such messages. You may withdraw consent for marketing communications at any time by contacting our support team.

3. Sharing and Disclosure

jililove does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary and under strict confidentiality agreements. In certain situations, we may be required by Philippine law, court order, or regulatory authority to disclose your information, and we will comply with such lawful requests. If jililove undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. All third-party partners we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection standards. We will never disclose your personal information to unrelated third parties without your explicit consent.

4. Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine legal and regulatory obligations. Once your data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. jililove uses industry-standard security measures including encryption, access controls, and regular security audits to protect your personal information from unauthorised access, loss, or misuse. While we take all reasonable precautions, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and keep your login credentials confidential. If we become aware of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by the Data Privacy Act of 2012. Our security practices are reviewed and updated regularly to keep pace with evolving threats.

5. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the information we hold about you at any time. You also have the right to correct inaccurate or incomplete data, to object to certain types of processing, and to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. If you wish to exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within the timeframe required by applicable law. Please note that some requests may be subject to identity verification before we can act on them, to ensure the security of your account. jililove is committed to honouring your data rights promptly and transparently, in keeping with our values as a platform built for Philippine players.

6. Cookies and Tracking

jililove uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used so we can continue improving it for Philippine players. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most useful and where players encounter difficulties, allowing us to make targeted improvements. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. Our cookie practices are reviewed periodically to ensure they remain proportionate and in line with applicable Philippine privacy standards.

7. Changes to This Policy

jililove reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered members via email or a prominent notice on the platform before the changes take effect. The effective date at the top of this page will always reflect when the policy was last updated. Continued use of the platform after any changes have been communicated constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we protect your data. If you have any questions about changes to this policy, please reach out to our support team at [email protected].